Help Center

Please allow 2-7 business days (Monday - Friday excluding holidays), unless otherwise noted for our facility to process and package your order for shipping. You will receive an email from us when your order has shipped with an estimated delivery date and tracking number from our shipping carrier.

Delivery time will depend on which shipping option you choose at checkout and goes into effect AFTER your order has been processed. International shipping time will vary.

We are not responsible for any custom fees or taxes due to international import tax laws. Additionally, we are not responsible for any delays in shipping once we process your order and send it out through our carrier. Once it is out of our hands there is really nothing we can do in terms of shipping delays by the carrier.

Please ask us before purchasing if you need your items by a certain date for a planned trip. We will do everything we can to help you out! However, please be advised regardless of processing there is nothing we can do in regards to any shipping delays that may occur once we process your order and send it out. At that point it is out of our hands. Please contact us with any questions before making a purchase.

Most orders take 1-7 business days (Monday-Friday) for our warehouse in Southern California to process and package in addition to the delivery estimated time below:

DOMESTIC

• Priority Shipping: 3-8 days (estimate, we are not responsible for any unforeseen shipping delays caused by the carrier)

INTERNATIONAL

• International Shipping: 3-20 days (estimate, we are not responsible for any unforeseen shipping delays caused by the carrier)

For international orders: It is your sole responsibility to pay all import duties and taxes that may be due on your order based on your country's tax rules. Please contact your country's local tax office for more information.

In an effort to expedite your order and get it to you as soon as possible sometimes this will be the only option available for the items you have purchased. If you have any questions please contact us at info@pixiedustapparel.com and we will gladly help you out.

This is most likely due to your order containing a combination of clothing items and our handcrafted made to order products. In an effort to expedite processing your order and send it out for shipping as soon as possible, all clothing items will be shipped separately than our handcrafted made to order products. Please refer to the tracking numbers provided by the carrier and contact us if you have any questions or concerns.

In an effort to expedite processing your order and send it out for shipping as soon as possible, all clothing items will be shipped separately than our handcrafted made to order products. Please refer to the tracking numbers provided by the shipping carriers and contact us if you have any questions or concerns.

Yes! We happily ship worldwide.

For international orders you may need to pay additional fees for import duties and taxes that are due on your order based on your country's tax rules. Please contact your country's local tax office for more information. Pixie Dust Apparel is not responsible for any applicable import taxes, duties, etc. on international shipments as required by your local carrier.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Paypal, and Apple Pay. For any foreign transactions, PayPal or your credit card may charge a foreign transaction fee in addition to the exchange rate. Please contact your lending bank prior to your order for more information on applicable fees.

When your order is successfully placed, you will receive a confirmation email to the email address associated with the order. You will also receive an email when your order has bee processed and sent out for shipping along with USPS tracking information. You can use that tracking number to locate your shipment on USPS.com. Be sure to add info@pixiedustapparel.com to your email safe senders list to avoid messages arriving in your Spam/Junk folder.  

International orders: Not all international orders have tracking information available once the item has left the United States. Most international orders only include delivery confirmation once an item has reached it’s final destination in your country. Please be patient as these orders typically take a lot longer than an order shipped domestically in the United States.

Sorry! This happens sometimes. First, check everywhere. Check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding or jammed. Also ask your neighbors if they may have received it for you. It is also not uncommon for USPS to occasionally have incorrect tracking notifications. If your package still hasn’t turned up in 5 more business days after its declared delivery date, please contact us!

If you have received the wrong item, due to shipping error, please contact our support team at info@pixiedustapparel.com with your name, order number and what incorrect item was delivered to you. We will take care of the issue at no additional cost to you.

All orders received on weekends are received for processing the following business day, so sit tight. We’re gonna get it out as soon as we can!

Unfortunately, we do not take orders over the phone at this time. However, our site is mobile friendly, so you may order directly from your smartphone.

No, sorry, our system only accepts one promotional code at a time.

We make an effort to ensure that you receive your order as quickly and accurately as possible, so if you wish to change or cancel your order, please contact us immediately at info@pixiedustapparel.com. But once your order has been shipped, any changes or cancellations cannot be granted until all merchandise is returned to Pixie Dust Apparel.

Contact us as soon as possible! If your order hasn’t been processed for shipment there may still be time to update your shipping address in our system. However, if your order has already been shipped, we will have to wait for your package to be returned to us by USPS before re-sending. Any re-shipments, due to incorrect customer information provided by the buyer, will be invoiced for additional shipping fees.

If an item or items in a collection are marked ‘Final Sale’ purchases  or 'Final Sale' (listed in the product description on the product page or in the collection description page) it means the item cannot be returned or exchanged. Store credit or a refund will not be issued for any returned 'Final Sale' items.

Nope! Just go ahead and check out if you don’t feel like registering :)

It’s possible the email fell into your Spam/Junk folder, or we may have an incorrect email address on file. But no worries, just contact us about this issue.

We recommend reviewing the size charts that are located on every individual product page before making your purchase. Sometimes the product description will also contain additional information on the fit of a product.

If you are not completely satisfied with the item(s) you received, you must contact us within 7 days after you have received your item to be eligible for a refund. After your request has been received by Pixie Dust Apparel and you have received return instructions, you will have an additional 3 days to return your item for an exchange or store credit.

 Items must be unworn and undamaged to be eligible and are subject to inspection and approval by Pixie Dust Apparel. Buyer is responsible for all return shipping costs. Items that are limited edition, discontinued, or labeled as ‘Final Sale’ are not be eligible for a return or refund.

To begin the return process, please send an email to info@pixiedustapparel.com with the following information:.

• Full name
• Order number
• What you would like to do (refund or exchange)
• Item(s) you would like to return/exchange
• Reason for return/exchange

If you have received your item and need a different size or style, we are happy to exchange it for you! Exchanges are eligible within 7 days after you have received your item. 

Size exchanges will be dependent on inventory availability. Items must be unworn and undamaged to be eligible and are subject to inspection and approval by Pixie Dust Apparel. Buyer is responsible for all return shipping costs. Items that are limited edition, discontinued, or labeled as ‘Final Sale’ may not be eligible for exchanges.  

To begin the exchange process, please send an email to info@pixiedustapparel.com with the following information:

• Full name
• Order number
• Item(s) you would like to exchange

For international orders, the buyer is responsible for all return shipping costs to Pixie Dust Apparel and may also be required to pay additional shipping costs to send their exchanged item back to them.

If you applied a promo code on the order you're returning, or if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.

If an item you love is still listed on the site, but the sizes are greyed out, there’s a good chance we’ll get it back soon! If a ‘Limited Edition’ item is out of stock, that sadly means we will not be getting that item back in stock as only limited quantities were made. Some of our items are also seasonal, so they may not return until certain times of the year.

Please subscribe to our newsletter and follow us on social media to receive the latest updates on new products we having coming soon and re-stocks on currently sold out items.

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Following us on social media is the best way to stay up to date on the latest news, products, upcoming releases, and restocks. Additionally please subscribe to our newsletter to stay up to date on the latest!

Instagram: thepixiedustapparel

Absolutely! Follow us now to stay up to date on the latest products, releases, news, restocks, and special deals/promotions only available to our followers. We routinely give shout outs to people who tag us with their Pixie Dust wear!